Privacy Policy

Effective Date: Dec 25, 2023 | Last Updated on: January 24, 2025

Introduction

At Agentic Creed, we are committed to protecting your privacy while providing a seamless and efficient business management platform. Our advanced CRM solution integrates Operations, Loyalty, Marketing, Services, Call Centre, Meetings, Customer Portal, Asset Management, Knowledge Base, Feedback Survey, and more to streamline workflows and enhance productivity.

This Privacy Policy explains how we collect, use, protect, and share your information to ensure transparency and compliance with global data protection regulations. By using Agentic Creed, you acknowledge and agree to the practices outlined in this policy.

1. Information We Collect

We collect information that you provide when you use our services. This includes:

• Personal Information: Name, email, phone number, job title, and other contact details provided during registration.
• Usage Information: Data related to platform interactions, including pages visited, actions taken, and service usage.
• Device & Log Data: IP address, browser type, operating system, login timestamps, and error logs to ensure security and performance.
• Communication Data: Messages, emails, and support inquiries to provide assistance and improve service quality.

2. How We Use Your Information

We use collected data to:

• Deliver and enhance Agentic Creed’s CRM and business solutions.
• Customise the user experience with personalised dashboards and recommendations.
• Process transactions, manage accounts, and improve service efficiency.
• Communicate important updates, security alerts, and promotional content (with user consent).
• Monitor and prevent fraudulent activities, unauthorised access, or security threats.

3. Data Protection & Security

We implement stringent security protocols to safeguard your data:

• Data Encryption: All information is securely transmitted and stored using encryption technology.
• Access Control: Strict authentication measures limit data access to authorised personnel only.
• Infrastructure Security: We utilise secure cloud hosting and firewall protection to prevent cyber threats.

4. Data Sharing & Third Parties

We do not sell, rent, or share your personal data without consent. However, we may share data in the following cases:

• With trusted service providers (e.g., cloud storage, analytics, payment processing) who assist in platform operations.
• To comply with legal obligations or enforce our terms of service.
• In case of a business transfer, such as a merger or acquisition, ensuring continued service delivery.

5. Your Data Privacy Rights

As a user of Agentic Creed, you have the right to:

• Access, update, or delete your personal information.
• Restrict processing or withdraw consent for marketing communications.
• Object to data usage and request data portability.

To exercise these rights, contact [info@agenticcreed.ai].

6. Cookies & Tracking Technologies

We use cookies, session storage, and tracking technologies to:

• Enhance functionality and improve user experience.
• Analyse platform usage and optimise service performance.
• Provide personalised recommendations and secure authentication.

Users can manage cookie preferences via browser settings.

7. Changes to This Privacy Policy

We may revise this Privacy Policy to align with evolving regulations and service enhancements. Updates will be communicated via email or platform notifications.

8. Contact Us

For questions or concerns, reach out to

Email:[info@agenticcreed.ai]

By using Agentic Creed, you consent to this Privacy Policy. We prioritise your privacy and are dedicated to maintaining the highest security standards.